Warranty We know that it can be difficult to contact companies so we at Westan want to make it easy for you to gain the correct information and be directed to the right person. You can contact us by using this form below, email, telephone, fax or write to us. Email: firstname.lastname@example.org Personal and Company Details *Name *Company Name *Position in Company Primary Business Contact Details *Street *Suburb *State *Post Code *Email Address *Phone Number Alternate Phone Number How did you find us? Search EnginePrint MediaYellow Pages PrintYellow Pages OnlineOthers Warranty Information Item Product Name Serial Number Fault Description Westan Invoice Number End User Date of Purchase (dd/mm/yyyy) DOA 1 2 3 4 5 6 7 8 9 10 Please attach any relevant document/image for this warranty procedure.   Please indicate how you would like your RMA number issued Please send RMA by emailPlease send RMA by fax Please indicate which branch you want to address this Warranty Form to Victoria (HQ)New South WalesQueenslandSouth AustraliaWestern Australia *Please indicate RMA method Return for CreditReturn for Exchange Please add any comments that may help our consultants assess your situation Please write the text in the image above : Terms and condition 1. For efficient processing ensure all RMA details are complete. Check all serial and model numbers before submission. 2. Print this form for your own records before submission. This form is only a REQUEST for RMA not an official RMA. 3. Once confirmed an offical RMA form and number will be sent to you. Allow 2 working days for processing of your RMA. 4. Please contact the warranty dept. for queries relating to your submission. 5. Before shipping ensure all manufacturer's warranty terms and conditions are met. 6. Before shipment the relevant RMA number provided for the product is included here. 7. For shipping ensure RMA item(s) are properly packaged for anti-static protection and prevention of movement and shock. 8. Physical damage caused by your courier is your responsibility. For Transportation damages, please claim from the courier. Please pack appropriately to prevent damage. Westan is not responsible for any damage during transit. 9. The RMA number and details should be clearly displayed on the outside of the box when shipping. 10. For Samsung TVs, please provide 15 digit serial numbers from the back of the TV unit. 11. Please email end user Proof of purchase and any photos of defects to WarrantyVIC@westan.com.au with the serial no as subject. 12. Please send unit promptly after your RA# is given in order to avoid cancellation of your RA. There will be some exceptions, where we will inform you of a direct pickup. This may take a while to organize. 13. For TV and projectors DOA, all original accessories, and unit are to be returned in original packaging that is in good condition. 14. Submission of this form confirms acceptance of the warranty terms and conditions. I have read and agree to the terms and conditions of warranty.