Shipping & Delivery

The information below is provided only as a guide for customers to understand our delivery services.

Orders placed before 12pm Monday to Friday, can usually be dispatched the same day provided the goods are in stock and payment (if required) has been cleared. Orders placed after this time or on weekends will be dispatched on the next business day, provided the goods are in stock and payment (if required) has been cleared.

We are not able to guarantee an exact courier delivery time couriers have different delivery routes which changes daily. If your order is urgent, please notify us as it may be possible to organise a direct or overnight courier - there may be extra charges required for same day or overnight delivery.

When your order has been processed by us, we will send you an email to notify you. We will also update your order history with a courier’s consignment number when it is available to us. You can use the consignment number to contact the courier directly for any inquiry should you feel the delivery has taken longer than it should. Some couriers will not be able to track the consignment without firstly filling in a proof of delivery request, in this case we will have to do this on your behalf. You must ensure that the address you use for delivery has someone there to receive your order. You must contact us if you want to redirect your delivery - extra charges may apply if a redirection is required.

We are NOT able to ship to a PO BOX or Parcel Locker delivery addresses - it must be a physical address.

When entering delivery information for your order, please ensure you reference the name of the company or the building, as well as the recipient’s name. When goods are delivered to a reception area and not signed personally by the purchaser, we cannot guarantee the security of your goods. It’s the customer’s responsibility to ensure that the delivery address is secure.

We use a number of courier companies depending on the location that goods are being sent from, sent to and the type of service required

The delivery time table below is a guideline only (from Victoria warehouse):

Freight Charge Policies Westan Australia

Due to the nature of our products, Westan has a blended approach for our freight charging policies as detailed below.

Free-in-store (FIS) metro

FIS metro is defined by locations within a 30km-radius of Melbourne, Sydney, Brisbane, Perth and Adelaide only. All other locations are deemed to be regional and Westan will need to retrieve a sales quote. Alternate pick-up arrangements made by our clients can also be accommodate and pick-up can be arranged from our warehouses located in Melbourne, Sydney, Brisbane, Perth and Adelaide.

*terms above stipulate ground floor deliver only with no specific time windows or other considerations if second floor or above is required a revised cost will/may be incurred.

Freight Charges

For brands where we apply freight charges, we endeavour to achieve the best freight pricing outcome possible given the brand and its unique shipping needs. If you have specific needs, please call our team and we will work to achieve the best result given time, cost and sensitivity considerations.

Updated Air-Freight Quotation Policy

Due to rapidly escalating freight-costs Westan is unable to offer firm air-freight prices until one-week prior to shipping. All quotations provided outside the one-week flight window is indicative and subject to change. We apologise for the inconvenience.

Drop-Shipping

Westan can arrange drop-shipping to commercial end-client sites on a case-by-case basis, please note freight and service charges may apply and costs incurred for undelivered consignments will be passed on. However, we do not drop ship for SONOS or the Epson Home Theatre range.

Back Order, Holding Order & Quotation Policies

In some commercial circumstances, where fluent project-delivery schedules need to be considered, Westan will hold stock and orders at no additional charges for a period of time. However, this is subject to availability of physical space at our various warehouse locations.

If you do have requirements outside of our holding and quotation policies please get in touch and we will endeavour to accommodate your needs.