Returns and Refunds

If you would like to return a product for any reason, please follow the steps below:

1. Complete the Return Form below:

• Please fill out the return form with as much detail as possible. This will help us process your return efficiently.

2. Receive Return Authorisation documentation from us:

• Once your return request is approved, our team will send you a Return Authorisation (RA) number along with a return label.

3. Package Your Item:

• Securely package the item(s) for return, ensuring that they are in their original packaging and in new condition (for returns for full refund) or resalable condition (for partial refund or return of loan units). Please include any accessories, manuals, or promotional items that came with the product.

4. Label Your Package:

• Print and clearly label the package with your Westan RA number and our documentation. This will help us identify and process your return efficiently.

5. Ship Your Return:

• Send the package to the address provided by our Westan Team. You are responsible for the shipping costs associated with returning the item(s). Make sure to keep your tracking number to help you monitor the status of your return.

6. Processing Your Return:

• Once we receive your return package, our team will inspect the item(s) to ensure they meet our return policy criteria.

7. Refund or Exchange:

• If the return is approved, we will process your refund or exchange according to our Returns and Refunds Policy. A credit note will be issued to your account.

8. Confirmation:

• Once your return has been processed, you will receive an email confirmation. If you have any questions or concerns, please don't hesitate to contact our Westan Team.

Please review our Returns and Refunds Policy for detailed information on our return procedures, including conditions and exclusions.

If you have any further queries or require assistance, feel free to contact us. We're here to help!